Certified Application Counselor Practice Test

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the Certified Application Counselor Test with real-world scenarios and comprehensive quizzes. Study with detailed answer explanations and enhance your understanding to excel in your exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is a common method of customer support provided in the FFM?

Social media outreach
Online chat support
FFM Call center
Email newsletters

The correct answer is: FFM Call center

The FFM, or Federally Facilitated Marketplace, provides various methods for customer support, and the call center is a fundamental and commonly utilized resource. The FFM Call Center offers direct assistance to individuals seeking information about health insurance options, enrollment processes, and eligibility determinations. It allows consumers to speak with trained representatives who can address their specific inquiries and provide guidance tailored to their needs. This direct human interaction is crucial for many individuals who may have detailed questions or require assistance navigating their options, making the call center a vital component of the customer support strategy. While social media outreach, online chat support, and email newsletters can certainly serve as additional methods of communication and outreach, they do not typically offer the same level of direct, personalized support that a call center provides. Each of these alternatives has its purpose, but they may be less effective for immediate, complex inquiries that some applicants might have regarding their marketplace options.